Q. What is a basic professional installation?

A. basic professional installation consists of mounting the dish on the home, aiming the dish, cabling the dish to one room or more within 100’ of the dish using existing cables in the walls or cables through an exterior wall.

Q. What is the cost of the Dish 500 digital satellite system?

A. The Dish 500 digital satellite system sells for as little as $149.00. Each home has different requirements and needs so give us a call at 1-800-528-1999 and we can discuss your needs. We offer many exciting promotions where the Dish 500 digital satellite system is FREE. Click here for details.

Q. How much is the programming per month?

A. Programming is purchased in a monthly subscription package similar to cable services. Most people are substituting the new satellite television service for their cable service. Using that budgeted amount to get the new digital satellite television service. The programming packages start at $24.99 a month for 60 channels on 1 TV. Click here to view the different packages that are available.

Q. How many televisions can I watch with digital satellite television?

A. Many people have the misconception that digital satellite television can only be watched on one television. This is not correct. Digital satellite television can be watched on multiple televisions up to eight rooms. If you have more than one television you will need additional receiver boxes to be able to watch different programs at the same time in separate rooms.

Q. Can I receive the broadcasts in Canada and Mexico?

A. Currently because of government laws the Dish 500 broadcasts cannot be currently received in Canada or Mexico.

Q. Why do I need a 20” Dish 500 dish to access BYU-TV?

A. The 20” Dish 500 in necessary to receive BYU-TV. With the 20” dish and two LNBs (door knob looking part on the end of the arm in front on the dish) the digital satellite receiver can see two satellite positions in the sky. The two orbiting satellites are at the 119 degree position and the 110 degree position in the sky. With the recent addition of the 110 degree satellite it has allowed for double the bandwidth (channels). As a result many more channels can and will be added to the new 110 degree position in the sky. This is where BYU-TV is located. The main channels like Disney, ESPN, CNN, etc. are all located at the 119 degree position. This is why it is necessary to have a 20” Dish 500 that it can point at both positions in the sky at the same time. Keep in mind that the Dish 500 is just the dish itself. You can use any model receiver with the Dish 500 such as the 301, 322, 510, 522, 721, 811, etc.

Q. What if I have an older 18” dish and the Dish Network service? How do I upgrade to the 20”Dish 500.

A. If you have an older 18” dish (only one LNB door knob looking part on the arm of the dish) you will need to upgrade your dish to the new 20”Dish 500 to receive the broadcasts from the 110 degree position. The mast that is bolted to your home will remain the same as well as the wiring. Your receivers and remotes will also remain the same. The 18” dish will need to be removed and the 20” dish will take its place. The dish will also need to be re-aimed. Once the upgrade is in place BYU-TV will become part of your programming lineup and you will have no additional charge per month as long as you subscribe to the top 60 package or above.

Q. What if I have DirecTV, is BYUTV available on DirectTV or can I switch to Dish Network?

A. Yes, Please call 1-800-528-1999 for more information about BYUTV programming on DirecTV.

Q. How do I activate the programming and channels?

A. The Dish 500 digital satellite system will need to be installed first before you can activate your satellite receiver and order your channel package. Once you get your new dish up and the signal locked in at a signal strength of 80% or higher you will activate your programming by calling 1-800-333-3474. A customer service representative will help you to get your new account set up and your satellite receivers in your home will be activated via satellite.

Q. What LDS Church broadcasts will I be able to watch?

A. The LDS programs that are currently available are April and October General Conference (except for the Priesthood sessions). You will also be able to watch Womens Conference, BYU Education Week, The First Presidency Christmas devotional, Music and the Spoken Word from Temple Square each week and more live via satellite. You can also access BYU-Radio 24 hours a day if you subscribe to the Top 120 package or higher. BYU-Radio was previously known as The LDS Radio Network and broadcasts audio of BYU Devotionals, General Conferences, BYU Sports, CES Lectures, LDS Music, News of the Church and other programs.

Q. How do I get BYU-Radio?

A. BYU-Radio is available as part of the top 120 package or higher which includes the digital audio channels. When you activate your service ask for the top 120 package. BYU-Radio is located on Channel 980. BYU-Radio contains talks and music that will be heard over the speakers in your television or your can use the stereo jacks included in your Dish 500 digital satellite system to play BYU-Radio through the speakers of your stereo. Tune BYU-Radio in and receive digital quality audio signal through your satellite.

Q. What LDS Programs can I watch on BYU-TV?

A. With the Dish 500 digital satellite system and BYU-TV channel 9403 you will be able to watch General Conference in April and October (all sessions except for Priesthood session). Womens Conference from BYU, Education Week, Live Tuesday devotionals and Forums. Music and the Spoken Word from Temple Square each Sunday, and other live broadcasts like the First Presidency Christmas Devotional.

Q. How do I know where to find what LDS programming is on each month?

A. You can visit this web page and we will keep you updated on the latest information. You can subscribe to a monthly BYU Televsion Guide for a voluntary donation of $40 or more per year. To subscribe to the monthly BYU Television Guide call 1-866-662-9888 and ask for the membership department.

Q. What about BYU sports?

A. Yes, BYU sports are available on the Dish 500 system. Some BYU football games are either broadcast on ESPN, ESPN2, or one of the major networks. ESPN owns the television rights to the Mountain West Conference. Some of the football games that are not on ESPN or one of the major networks can be purchased on a pay per game basis through ESPN Gameday or as a season package. Consult you program guide on the day of the game for availability.

Q. Is BYU-TV the same as KBYU?

A. No, BYU-TV is not the same as KBYU. KBYU is the PBS channel for the Provo and Salt Lake City area and is broadcast throughout most of Utah and some parts of Idaho. BYU-TV is operated and run by the KBYU organization. The programs are similar. BYU-TV follows its own programming format and the broadcast does not coincide with the KBYU broadcast.

Q. Who do I call for billing questions?

A. You will receive a monthly bill for your programming packages from the Dish Network. Any billing questions are handled by Dish Network and they can be reached directly at 1-800-333-3474.

Q. Who do I call for technical support?

A. Technical support is available by calling New Star toll free at 1-800-528-1999 during regular business hours. You can also call Dish Network technical support at 1-800-333-3474 24 hours a day.

Q. When will Internet services be available via satellite?

A. High Speed internet access via satellite is not available through the Dish Network at this time.

Q. Is there an electronic program guide?

A. Yes, unlike cable scrolling screen guides, the Dish Network satellite system has an electronic program guide. This is a feature that people really enjoy. With an electronic program guide you can use the remote to scan the guide that is similar to the format of the paper TV Guide. The guide is electronically displayed on your television screen. You can now find out what is on your favorite channels later on in the day. For movies you can select the info button and pull up a description of the movie including actors and actresses, the year the film was made, and even ratings and critiques. This is helpful in becoming more selective in the programs that are watched. Now, you will no longer have to sit and stare at a scrolling bar across the television or search for that missing newspaper or guide to find out what is on.

Q. Do I need a phone line connected to my Dish 500 digital satellite receiver?

A. No, in most cases you do not need a phone line connected to your Dish 500 digital satellite receiver. The cases where you will need a phone line connected is to purchase pay per view movies, or if you have four or more receivers in one home. Otherwise the phone connection is not needed for normal viewing of your Dish 500 digital satellite system.

Q. How can I protect my family from objectionable channels and content?

A. Now you can block out channels and content of programs that are objectionable. You can help to safeguard your family by using the locks and v-chip screening features of your satellite receiver. Now the television can be your friend. To find out more click here.

Q. What is the best way to wire a new home or addition for Digital Satellite?

A. Bring two RG6 coaxial cables to each room. This way you have an in for the digital satellite television 101010s and an out for picture or a second in for digital data 101010s or whatever the future brings (digital data etc.)Understand: You cannot split digital data 101010s. A digital stream of 101010s cannot be split like the old outdated analog cable. It is also very important that the homeowner or electrician (whoever does the work) pull at least four RG6 coaxial cables from the inside homerun=(area inside the home where all the cables congregate) to the outside. The four or more cables are best stubbed outside the home near the future location of the dish. Pull the same number cables to the outside that equals the number of rooms that you will want to have digital satellite television in. Although it never hurts to have a few extra cables accessible from the outside for the future. The location of the dish must have a clear line of sight to the southern sky.